Heron Pond Hideaway's
Cabin Policies
- CHECK-IN: 4 PM, UNLESS THERE IS A SAME-DAY TURNOVER, IN WHICH CASE CHECK-IN IS 5 PM. SAME-DAY TURNOVERS MOST OFTEN OCCUR DURING SUMMER AND HOLIDAYS BUT MAY HAPPEN AT OTHER TIMES.
- CHECK-OUT: 11 AM, UNLESS THERE IS A SAME-DAY TURNOVER, IN WHICH CASE CHECK-OUT IS 10 AM. SAME-DAY TURNOVERS MOST OFTEN OCCUR DURING SUMMER AND HOLIDAYS BUT MAY HAPPEN AT OTHER TIMES.
- MAX OCCUPANCY: 15 PERSONS INCLUDING BABIES. SEE OCCUPANCY RULES BELOW UNDER PAYMENTS AND FEES.
- MIN RENTER AGE: PRIMARY RENTER MUST BE AT LEAST 25
- PETS: NOT ALLOWED
- PARTIES: NOT ALLOWED
- SMOKING: NOT ALLOWED
- EV CHARGING: NOT ALLOWED
House Rules:
payment schedule
Deposit: A 50% deposit is due at the time of booking.
Final Balance: The remaining balance is due 45 days before check-in. If paying by credit card, this amount will be automatically charged.
Security Deposit: A security deposit hold will be placed on your card 3 days before check-in, similar to a standard hotel hold. Additional information about the security deposit is included below.
For more details, please see our guide on what to expect after booking.
OCCUPANCY FEES
While this is a very large cabin, we have a strict maximum occupancy of 15 guests, including children under 2. This limit reflects the home’s available sleeping spaces, as well as the capacity of its hot water, septic, plumbing systems and the general wear and tear that comes with larger groups.
Guests may not sleep on sofas, floors, or in other areas of the home, and furniture may not be moved to accommodate additional sleeping arrangements. These practices can damage furniture and flooring.
If your guest count increases at any point, please let us know before arrival so we can prepare the appropriate linens and supplies. If the home’s maximum occupancy of 15 is exceeded, a minimum $400 fee will apply, and depending on the circumstances, the reservation may be cancelled without refund.
We understand that group sizes can sometimes grow as plans come together or friends and family decide to join at the last minute. However, because we strictly enforce our occupancy limit, please do not book this property if there is a possibility that your group will exceed 15 guests.
CLEANING FEE
A cleaning fee applies to each reservation, as specified on your booking quote or invoice.
security deposit
There is a $750 fully refundable security deposit. The vacation rental security deposit refund will be fully refunded within 14 calendar days, minus any damage, excessive cleaning, non-adherence to clean-up per check-out procedures, violation of house rules, or for early or late check-in/out without prior consent.
The following is our Adirondack cabin cancellation policy:
FULL REFUND WITHIN 48 HOURS
You may cancel for a refund within 48 hours of booking, provided your check-in date is at least 72 hours away.
REFUND UP TO 120 DAYS BEFORE CHECK-IN
Cancellations made at least 120 days before check-in will receive a full refund, minus credit card processing fees.
REFUND FOR LESS THAN 120 DAYS BEFORE CHECK-IN
If you cancel less than 120 days before check-in, we will make every effort to re-rent the property. If successful, a partial refund may be issued based on the difference in rental price (if the new booking is for fewer days or guests), any hosting fees charged by third-party platforms, and credit card processing fees.
We will make every effort to minimize your loss, but refunds after this point depend on our ability to secure a replacement booking.
PARKING
There is adequate parking for at least 6 cars in the lot in front of the house. There is additional parking for 3-4 more cars at the bottom of the driveway (~50 yards downhill). You can park on the basketball court if needed but do not park on the lawn or brick. Please do not block the garage door (look for No Parking sign). Our caretaker lives above the Garage and uses this.
In winter, some guests may choose to use the parking area at the bottom of our driveway and avoid driving the hill. Front Wheel Drive is generally adequate in winter as we keep the driveway plowed and sanded but quick changes in weather are not always within our control. Drivers not experienced in snow conditions should use caution and consider the lower parking area if not confident.
GUEST ACCESS
Guests have access to the entire cabin with hot tub, treehouse, front, side and back yards, pond area, and basketball court.
Our wonderful caretakers live on site in the Carriage House so the garage and apartment above are off limits in accordance with our Adirondack cabin booking policies. However, this makes it incredibly convenient as they are always available for emergencies or other urgent maintenance needs. Ronnie also plows and sands the driveway through the winter months so you can always be first to the lifts!
We keep many beach, water, and snow toys in the basement but prefer to keep this locked due to other expensive and potentially hazardous equipment located there. Should you need something, please contact us or the caretaker to get access and only go in with an adult present for safety reasons.
There are a few closets/cubbies that are kept locked to store cleaning items, linens, personal items and are not accessible to guests.
ADDITIONAL INFORMATION
Bedroom #6 with Double Bed and 3 single beds is a large 18′ x 20′ Bonus Room accessed through Bedroom #5 (1 Full Bed). There are two privacy doors between. A bathroom is attached off of Bedroom #5 and is shared with the two rooms. We have done our best to showcase this in the Gallery pictures. The daybed is located in the second floor loft area.
Note that the hot tub is not available for use from May 1- Labor Day. Please bring your own beach towel for hot tub/pond use.
The beauty of our cabin is that it is quiet and private, located off a main road and down a private, gravel road. However the weather can be very unpredictable these days. Snowy one day and sun shining the next. While the town and our caretaker do an excellent job, the quick change in weather can cause the short gravel road to our cabin and our steep driveway to become icy or muddy. This most frequently can happen during the late Winter/early Spring. We recommend AWD and driving with caution during these times of the year.
During the warmer months, the Adirondacks have tiny mosquitos (no see-ums). Please bring bug spray as it can impact your outdoor experience.